Just had a totally different customer service experience with Joven of Virgin Mobile, at Centrepoint in Sydney. Got a new mobile broadband modem and had a few issues connecting it to my Macbook. He sat down and fixed it for me, told me to call him if any other issues.
Walking away is a really happy customer and of course, I'll tell all my friends. Even more, I'm likely to deal with this company again and to recommend them to others.
By Carruthers via Aide-mémoire